Medical Front Desk Specialist

Medical Front Desk Specialist
Location: 2340 E Meyer Blvd, Building 2 Suite #480, Kansas City, MO (with travel to Harrisonville and Shawnee 2-3 times per month - mileage reimbursed)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM

The Front Desk Specialist serves as the first point of contact for patients, visitors, and providers. This role is responsible for managing patient check-in and check-out, handling incoming calls, verifying insurance, collecting payments, and maintaining accurate and timely records in the EHR system.

The ideal candidate is professional, detail-oriented, and thrives in a fast-paced environment. This position also includes floating 2-3 times per month to support nearby clinic locations.

• Answer and direct phone calls promptly and professionally

• Page physicians for in-patient hospital calls and route calls to appropriate staff

• Perform front desk check-in/out duties, including:

  • Updating patient demographic information

  • Verifying insurance coverage and collecting copayments/outstanding balances

  • Scanning insurance cards and identification

  • Scheduling appointments and updating EHR documentation

  • Indexing and scanning documents for timely charge entry

  • Preparing paperwork for upcoming appointments and mailing forms to patients as needed

  • Completing End of Day verification and prepping next-day documentation

• Handle provider recalls (including NPP) and assist with recall management across the team

• Coordinate with Patient Advocate and New Patient Clinical staff on new patient onboarding processes

• Prepare and update New Patient (NP) packets

• Assist with scanning, patient callbacks, and administrative follow-ups

• Attend and actively participate in staff meetings

• Travel 2-3 times per month to support Harrisonville and Shawnee (mileage covered)

Must-Haves:

• Strong communication and customer service skills - ability to interact professionally with patients, providers, and staff

• Excellent attention to detail and organizational skills

• Ability to multitask efficiently in a fast-paced environment

• Reliable, flexible, and able to work independently while supporting multiple locations

Nice-to-Have Skills:

• Previous experience in a medical office or healthcare setting

• Familiarity with EHR systems

• Knowledge of insurance verification and billing processes

• Be the welcoming face of the clinic and make a direct impact on patient experience

• Enjoy variety in your day-to-day work - from front desk coordination to business office support

• Work independently while being part of a collaborative, supportive team

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.