Toyota Knoxville Service Advisor

Service Advisor

As a Service Advisor you will own our customers experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings inventory needs technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service retail sales restaurant industry or hospitality.

Responsibilities :

Oversee flow of Drive Lane. Ensure that customers receive prompt courteous and effective service

Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled

Ensures that the daily inventory of technicians time is consistently sold to service customers

Distribute work between technicians efficiently

Qualifications :

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional well-groomed personal appearance

Clean driving record

Willing to submit to a pre-employment background check & drug screen

Dealership Benefits

Insurance plans available for eligible full time associates

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Accidental Insurance

Voluntary Critical Insurance

401k retirement

Paid Holidays for eligible associates

Paid vacations for eligible associates

Employee discounts

Sick Leave for eligible associates

Drug Free workplace

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1