Technology Support Specialist

The Technology Support Specialist provides high-quality and timely technical support for end user computer systems, software, instructional technology and related peripheral equipment in use at Edgewood University Use 'Best Practice" methods as defined by internal knowledge base articles, university policies, and industry standards in pursuit of the support of our academic technology environment.

Responsibilities :

ESSENTIAL JOB FUNCTIONS

• Customer service skills, to include face-to-face, audio and text communications.
• Support and maintain desktop computing, instructional technology equipment and related hardware and software on Edgewood University campus(s).
• Technical support for multi-media, Special Event related activities as required by the Information Technology Services Office.
• Basic technical support for telephone and swipe card security equipment.
• Must be able to work evenings and weekends on as needed basis as required by Special Event technology support assigned by the Service Desk Manager.
• Assist in set up and implementation of new technology on campus.
• Aid in the training of Faculty and Staff concerning hardware and software available.
• Provide Faculty and Staff with technical support to resolve questions and problems.
• Work with leadership in the documentation of procedures.
• Comply with software licensing practices for all areas of the university.
• Help coordinate office staff and work-study Students in support of our computer help desk and computer labs and classrooms as requested by the Supervisors of the Office.
• Must be able to work non-standard hours on a regularly scheduled basis as set forth by the area Supervisor.
• Provide orientation for students or staff when requested by Supervisor.
• Assist the senior office staff and its management as requested.

ADDITIONAL JOB FUNCTIONS

(training provided)

Ability to efficiently diagnose and troubleshoot issues involving but not limited to :

Office technology, including desktop computers and peripherals.

JOB QUALIFICATIONS

Necessary Education or Work Experience :

Required Knowledge or Skills :

Necessary Knowledge and Skills :

Microsoft Office applications.

Other Qualifications :

Edgewood University, a Catholic college sponsored by the Dominican Sisters of Sinsinawa, is an Equal Opportunity Employer, committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the College by working with faculty, staff and students to share in our core values – truth, compassion, justice, partnership, and community.

Must be authorized to work lawfully in the United States without Employer Sponsorship.

First consideration will be given to application materials received by October 15, 2025.

How to Apply

Send one PDF document which includes cover letter, resume, and references with a subject line that includes the position code TSUS

Edgewood University

Human Resources – TSUS

1000 Edgewood College Drive

Madison, WI 53711

E-mail : humanresources@edgewood.edu

Equal Opportunity Employer

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