IT Operations Support Technician - Austin, TX

Overview

We are seeking a skilled IT Operations Technician to provide technical support to employees, troubleshoot IT-related incidents, and ensure the seamless operation of our IT infrastructure. This role requires a strong understanding of computer and network hardware, along with experience in software installation and configuration. The ideal candidate will be proactive, detail-oriented, and committed to maintaining a high level of IT support across the organization.

Key Responsibilities

• Provide timely and effective IT support to employees, addressing technical issues and inquiries.
• Troubleshoot and resolve day-to-day IT incidents to minimize operational disruptions.
• Assist in diagnosing and resolving complex IT issues in collaboration with senior IT staff or external vendors.
• Install, configure, and update business-critical software applications while ensuring compliance with licensing policies.
• Track, manage, and maintain hardware and software assets throughout their lifecycle.
• Configure and maintain IT hardware, including desktops, laptops, printers, and network devices.
• Monitor and optimize network performance while troubleshooting connectivity issues.
• Implement and uphold security measures to protect company data and IT assets, including access control policies.
• Conduct IT training sessions to enhance employees’ technological proficiency.
• Maintain detailed documentation of IT incidents, resolutions, and system configurations.
• Prepare reports on IT activities, incidents, and performance metrics.
• Regularly audit IT systems and documentation to ensure accuracy and compliance.
• Perform additional IT-related duties as required.

Required Skills & Qualifications

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