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Part-Time Contact Center Representative

Part-Time Contact Center Representative

SafeliteConcord, CA, US
6 hours ago
Job type
  • Full-time
  • Part-time
Job description

Part-Time Remote Contact Center Representative

Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking part-time remote Contact Center Representatives!

Critical Position Requirements :

  • Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.
  • Must be able to provide their own equipment (see below for requirements).
  • Must have a distraction free workspace that is free from background noise and interruptions.
  • Starting pay is $16.50 / hour!

Work From Home Requirements :

  • Personal computer or laptop with Windows 11. Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.
  • High Speed Internet that meets the below requirements :
  • Download Speed = 25 Mbps or higher
  • Upload Speed = 10 Mbps or higher
  • Ping = 50 ms or lower
  • Jitter = 20 ms or lower
  • Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position)
  • USB wired headset
  • Webcam
  • Cell phone capable of downloading app for multifactor authentication and receiving push notifications
  • Dedicated workspace free from background noise and interruptions

    • Essential Activities :

  • Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
  • Accurately enters claim data into our production systems while on a live phone call.
  • Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
  • Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
  • Assists customers with scheduling repair, replacement, and / or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
  • Utilizes systems and resources provided to enhance the overall customer experience.
  • Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
  • Other duties assigned by leadership.

    • Professional Requirements :

  • Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards.
  • Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.
  • The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset.
  • The ability to read and utilize provided scripting in a conversational and timely manner.
  • Demonstrates a high level of empathy and integrity by always doing the right thing.
  • Has an upbeat personality and can show an authentic willingness to assist our customers.
  • Previous experience working in a contact center or other customer service role.
  • 16+ years of age.
  • High School Diploma or equivalent, or actively enrolled.

    • What You'll Get :

  • Pay is $16.50 / hour and offers bonus opportunities.
  • A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
  • Weekly pay checks!
  • Up to $5,250 in tuition reimbursement per year.
  • Paid training and all the tools and resources you'll need to be successful.
  • View all our health, wealth, and life offerings at www.safelitebenefits.com.
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    Contact Center Representative • Concord, CA, US

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