IT Infrastructure & Support Specialist

Job Title: IT Support Specialist

Job description: An IT Support Specialist will provide on-site end-user support at the Harper facility, focusing on printers/plotters, AutoCAD LT installs and performance troubleshooting, Office support, Tier remote assistance via TeamViewer and Freshservice, and on-site inventory management. No cabling/wiring work required.

Job responsibilities:

• Serve as the on-site IT point of contact for Harper Woods users; handle walk-ups and scheduled support.
• Install configure and troubleshoot AutoCAD LT; address performance issues (workstations, drivers, plots).
• Set up and maintain printers/plotters (including CAD printers); resolve jams, drivers, queues, and connectivity.
• Provide Tier ticket support remotely via TeamViewer/Freshservice; triage, resolve, and escalate per SOP.
• Support Office (Outlook, Teams, OneDrive/SharePoint) and common desktop apps; handle account/access issues.
• Perform workstation setup/imaging, peripheral support (docks, monitors, scanners), and basic hardware troubleshooting.
• Manage on-site IT inventory: track check-in/out of laptops and peripherals, maintain spares stock, process RMAs/repairs, and keep asset records current.
• Maintain accurate ticket updates, asset records, and quick guides for recurring issues.
• Coordinate with central IT for escalations (networking, server-side, advanced CAD issues); no wiring work.

Minimum Qualifications:

• Associate or bachelor's degree
• –+ years in IT support/help desk/desktop support.
• Strong Windows workstation support; printer/plotter setup and troubleshooting experience.
• Hands-on AutoCAD LT install/support; familiarity with CAD performance tuning basics.
• Office support experience; user/account/application troubleshooting.
• Comfortable with remote support tools (TeamViewer) and ticketing (Freshservice).
• Clear, patient communication; ability to work independently on-site.
• Able to lift/move typical IT gear (monitors/printers) LB
• Certified in CompTIA A+ (or equivalent experience).

Preferred Qualifications:

• Certified In CompTIA Network+, ITIL Foundation, Microsoft MD- (or MS-), Autodesk Certified User – AutoCAD.
• Experience with CAD peripherals/environments; driver/package deployment familiarity.
• Basic scripting (PowerShell) for repeatable tasks.
• ITIL/CompTIA A+/Network+

Reports to: IT Manager

We offer attractive, competitive compensation and benefits including, medical, dental, k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.