Senior Resident Services Coordinator - Swiss American & 937 Clay

Job Summary :

• The Senior Resident Services Coordinator plays a pivotal role in providing services, fostering community engagement, and implementing programming for residents of Single Room Occupancy (SRO) hotels in the Chinatown / North Beach neighborhoods.
• This position will staff an SRO service hub that serves all SRO residents, with a specific focus on the 937 Clay and Swiss American Hotel properties.
• This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals’ quality of life.
• This position is responsible for planning and coordinating on-going onsite programming including health and wellness, aging-in-place, education, cultural events, community organizing, and community building and engagement; provides information and referral helping residents in need of higher care coordination including APS, and clinical support; utilizes clinical techniques such as de-escalation and motivational interviewing; develops new relationships and partnerships with outside service providers to bring new ideas, resources to our residents; and supports residents around housing stabilization needs.

Status :

We encourage people of color to apply.

What You Will Do Act as a core member of the SRO service hub team, serving CCDC’s SRO residents Offer ongoing supportive services to residents including case management, information and referral, housing stability assistance, leading coordination with Property Management and other third-party providers Collaborate with onsite staff, other CCDC departments, and city funders in optimizing service delivery Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops Build, maintain, and monitor relationships with social service agencies to bring additional programming to the property Provide technical assistance, staffing support and translation services to all resident groups Support residents facing housing stability issues, including applying for rental assistance.

Order and physically shop for and purchase program supplies Triage with multiple CCDC departments to support residents involved in relocation Gather, track and provide information for city mandated reporting What You Bring Case Management / Information and Referral / Housing Education :

Assist in crisis intervention and coordinate with comprehensive crisis team, APS, and other external agencies as needed Develop on-going cooperative network of government and social service agenciesServe as an advocate and liaison for residents with service agencies and / or property management Work in partnership with residents on their rights and responsibilities as tenants Work on site relocation projects, supporting residents to ensure continuum of care- Triage with multiple CCDC departments to support residents involved in relocation Resident Community Building :