Senior Account Executive - AI, Digital & Orchestration

Senior Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Do you have a passion for creating amazing customer experiences using the latest AI-powered software capabilities? As a specialist Senior Account Executive focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to Genesys core account teams and our clients. This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win!

This role will focus primarily on the US Public Sector and BPO clients.

Key Responsibilities :

• Partner with core account executives and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed overall and portfolio-specific sales targets.
• Ensure follow-through on plays and programs related to the Genesys AI portfolio in the field (sales campaigns, enablement programs / certifications, etc.).
• Show up with subject matter expertise and presence to differentiate Genesys in opportunities and to model desired methods for AEs (upskilling).
• Provide hands-on support with positioning, presentations, pricing, proposals, and other key work products related to the Genesys AI portfolio.
• Be the voice of the customer and the field with relevant cross-functional teams (marketing, product, professional services, etc.).

Key Cultural Values :

Requirements :

Desirable Skills :

Compensation : This role has a market-competitive salary with an anticipated base compensation range of $104,700.00 - $194,500.00. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits :

More details about our company benefits can be found at the following link.

About Genesys : Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale.

Reasonable Accommodations : If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.