Payments- Escrow Services- Senior Product Associate

Senior Product Associate In Escrow Services

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Escrow Services, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Escrow Services is a business unit within the Payments division of J.P. Morgan's Corporate & Investment Bank (CIB). Escrow holds institutional client assets in safekeeping until certain pre-agreed conditions have been fulfilled. Escrow is used to mitigate risk in institutional transactions, including mergers and acquisitions, debt and equity financing, and litigation settlements.

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Works with business and technology teams to drive project initiation, scoping, and planning for both internal and client-facing applications
• Provide feedback to technology team on completed builds
• Perform and coordinate User Acceptance Testing and Production Validation Testing
• Serve as day-to-day Product expert and resource for Technology team
• Serve as training resource during rollout of applications to Sales and Client Service staff

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills