Call Center Agent

Call Center Agent VCA West Los Angeles

Pay Rate: $20$24/hour (based on experience)

At VCA Animal Hospitals, our mission is simple: your pet's health is our top priority, and providing excellent service is our goal. Every day, we strive to exceed our clients' expectations and deliver compassionate care for their pets.

We're seeking a personable, professional, and service-oriented Call Center Agent to join our team and help us bring this mission to life.

Why This Role Matters

As the face of VCA, the Call Center Agent plays a key role in creating a positive experience for every client. You will help build trust and confidence in our hospital while supporting the smooth operation of daily activities.

Key Responsibilities

• Serve as the first point of contact: greet visitors, answer calls, and guide clients and pets to exam rooms.
• Support the front office team as needed.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and reach out to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Educate clients on general animal care and non-medical pet topics (e.g., heartworm prevention, housebreaking, flea & tick control).
• Manage medical records, charts, reports, and correspondence.
• Assist with hospital maintenance, including keeping the facility clean and safe inside and outside.

Why Join VCA West Los Angeles?

We are committed to supporting our Associates' growth and development, both professionally and personally. At VCA West Los Angeles, you'll join a community of passionate professionals who encourage learning and career advancement. We value equity, inclusion, and diversity, and we strive to create a workplace where talented individuals can thrive.

Below are some more of the many benefits of joining our team:

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Tuition support and sponsorships
• Free mental health and wellness subscriptions (Lyra and Head Space)
• Competitive wage
• Medical, dental & vision insurance
• Generous pet care discounts
• Life, long and short-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.