Call Center Agent (REMOTE)CrewBloom • Atlanta, GA, US

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Call Center Agent (REMOTE)

CrewBloom • Atlanta, GA, US

30+ days ago

Job type

Full-time

Remote

Job description

Remote Call Center Agents

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments :

Member Services : Inbound customer support
Retention : Inbound retention and customer engagement
Pre-Cancel Services : Outbound re-engagement and light collections
Third-Party Collections : Available by request only

Schedules & Availability

Training Schedule : Monday to Friday, 9 : 00 AM 6 : 00 PM CST (First two weeks)

Post-Training Schedule : Monday to Friday, 10 : 00 AM 7 : 00 PM CST

Attendance Requirements :

100% attendance required during training

Ongoing attendance must meet a minimum of 93% to qualify for bonuses

Key Responsibilities

Handle a high volume of inbound and outbound customer calls

Resolve customer inquiries efficiently and professionally

Document all call activity accurately using internal systems

Adhere to all compliance and operational guidelines

Maintain performance metrics including attendance and key performance indicators (KPIs)

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Call Center Agent • Atlanta, GA, US

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