L1 Support Specialist (New Hampshire)

For over 30 years, Gersh Autism has empowered students on the autism spectrum to reach their full potential. Serving individuals aged 5-21 across the U.S. and Puerto Rico, our network of K-12 schools provides personalized education tailored to each student's unique learning style. We offer comprehensive therapeutic servicesspeech, physical, occupational therapy, and morealong with vocational training for older students. Our dedicated team collaborates with families to ensure academic, social, and emotional growth, preparing students for success beyond the classroom.

At Gersh Autism, we are committed to helping individuals on the autism spectrum lead fulfilling, independent lives.

Ready Set Connect , powered by Gersh, is dedicated to changing the lives of children on the autism spectrum. Our team of professionals is committed to providing opportunities, inspiration, and guidance for every child to reach their full potential, regardless of the challenges they face.

Ready Set Connect is seeking a Part Time Level 1 Support Specialist to join our team. As a Level 1 Support Specialist, you will be responsible for providing technical assistance and support to our staff members. You will diagnose and resolve basic technical issues and escalate complex problems to the appropriate IT personnel. The Level 1 Support Specialist will also assist in the maintenance and administration of various IT systems. Approximately 20 hours per week.

Responsibilities :

• Provide technical support and assistance to staff members via phone, email, and in-person
• Troubleshoot hardware and software issues
• Install, configure, and upgrade software and hardware
• Assist in the documentation and maintenance of IT systems and processes
• Escalate complex technical issues to the appropriate IT personnel
• Assist in managing user accounts and permissions
• Participate in IT projects and initiatives
• Stay up-to-date with the latest technology trends and developments

Requirements :

Own vehicle and willingness to travel between sites required. Site include Manchester, Concord and Tilton, NH.

The pay range for this role is :

23 - 25 USD per hour(Concord RSC)

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