District Route Supervisor (DRS)

Job Description

Job Description

Salary : $70,000-$75,000

Position :

District Route Supervisor (DRS)

Report to : Regional Manager

Position : Full-Time

Salary : $72,000-$75,000 / annually

carTrac by RMS, is looking to hire a District Route Supervisor to oversee the daily operations of service routes within the district, ensuring efficient, safe, and reliable service.

Summary :

This hybrid role combines field supervision with office-based work, providing leadership to a team while maintaining strong relationships with grocers and retail stores, as well as district managers. The ideal candidate is a proactive leader with proven management experience, strong customer service skills, and the ability to balance operations, people management, and administrative duties. This role also requires being comfortable handling shopping carts, driving and traveling as needed, and performing occasional lifting.

Out in the field : Field responsibilities include being out in the field doing the worksupporting retrieval technicians / drivers through coaching, assisting with cart retrieval in high-need areas, and driving alongside the team when necessary.

At the Office : Responsibilities include pre-determining, assigning, and overseeing routes for retrieval technicians, as well as communicating effectively with store managers, district managers, and customers to address service needs. Collaborate with cross-functional teams to optimize operations.

Key Responsibilities (not comprehensive of all tasks) :

• Supervise, coach, and manage a team of 710 retrieval technicians / drivers.
• Oversee daily route performance to ensure timely and efficient operations.
• Conduct regular field visits, ride-alongs, and audits to maintain quality standards.
• Communicate effectively with store managers, district managers, and customers to address service needs and resolve issues.
• Manage driver scheduling, route planning, payroll review, and overall performance.
• Provide training, coaching, and feedback to the team to promote continuous improvement in cart deliveries, support compliance with cart operations, and ensure that expected goals are met.
• Track and analyze route data to identify opportunities for efficiency and service improvements, utilizing tools such as GoCanvas, Everlance, and other operational apps.
• Maintain compliance with company policies, safety procedures, and regulatory standards, including city / code compliance and ordinances.
• Participate in industry events and professionally represent the company.
• Collaborate with management and operations teams to achieve carTrac and RMS goals.
• Support hiring, onboarding, and retention of route drivers.

Qualifications & Skills

Work Schedule & Environment

Physical Demands

Employees may occasionally experience the following physical demands for extended periods, as this position requires frequent variations of sitting, walking, standing, kneeling, lifting, reaching, and stopping. The employee must possess and maintain a valid driver's license, specific to the vehicle operated in the conduct of this job.

Benefits : Salary Base,Standard RMS employer-paid benefits,Medical, Dental, and Vision Coverage, &401 (k) + employer match

Retail Marketing Services, Inc. (RMS, Inc.) is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.