Desktop Support Technician

Company Description

Job Description

Job Description : We are seeking a Desktop Support Technician to provide hands-on technical support for in-house teams. This 100% onsite role involves resolving helpdesk tickets, troubleshooting hardware / software issues, and ensuring seamless desktop system operation. Candidates must have strong customer service skills and expertise in Windows-based systems, Dell hardware, and Office365.

Key Responsibilities :

• Provide deskside support for PCs, laptops, tablets, and peripherals.
• Troubleshoot Windows 10 / 11, Dell hardware, and peripheral issues.
• Support Office365 (Teams, Email, OneDrive, SharePoint).
• Image and deploy computers using SCCM; encrypt drives with BitLocker.
• Set up workstations (PCs, monitors, phones, software, accounts).
• Resolve network, software, and printing issues.
• Use remote tools (e.g., Quick Assist, GoToAssist) for support.
• Escalate urgent issues and redirect non-deskside problems.
• Collaborate with vendors to resolve technical issues.
• Prepare activity reports.

Required Qualifications :

Hands-on deskside PC / laptop / tablet support.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.