Coordinator, Customer Service

Job Description

Job Description

Job Summary

The Customer Service Coordinator plays a critical role in managing the lifecycle of customer orders and ensuring a smooth flow of information between brokers, sales teams, internal departments, and warehouse operations. This position is responsible for verifying shipments, resolving issues related to orders and deliveries, and supporting the customer experience from order entry through fulfillment. A successful candidate will be detail-oriented, collaborative, and able to thrive in a fast-paced environment while juggling multiple priorities.

Essential Duties and Responsibilities

The following functions are essential to the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

• Review daily shipping documents, including Bills of Lading, and ensure accuracy.
• Collect and review paperwork from external warehouses to confirm shipment details.
• Verify product quantities and shipment accuracy before final processing.
• Handle incoming calls from brokers, carriers, and other partners.
• Communicate with brokers via phone and email regarding order status, changes, or cancellations.
• Confirm correct pricing, promotions, and deal structures on all orders.
• Collaborate with the Logistics Department on carrier performance and late deliveries.
• Coordinate with Inventory Control to ensure product availability.
• Generate Return Merchandise Authorizations (RMA) for customer returns.
• Process customer orders via Electronic Data Interchange (EDI).
• Ensure correct warehouse assignment and on-time, accurate shipping.
• Manage pallet changes for certain customer pick-up and export orders.
• Enter special order requests, including samples, donations, and customer pick-ups.
• Forward end-of-month orders (including those on credit hold) to Accounting.
• Manage routing details per customer requirements.
• Manage customer scorecards and metrics, review results collaboratively to drive performance improvement.
• All other duties as assigned.

Qualifications and Requirements

Required :

Preferred :

Skills & Abilities :

About Us

It started with the inspiration of the creator of instant noodles, founder Momofuku Ando, in 1958. Since we entered the U.S. in 1970, our flagship brands, Cup Noodles, and Top Ramen have maintained a firm foothold in U.S. pop culture. We invite you to join Team Nissin to support this legacy of innovation and to deliver noodle happiness to consumers, employees, partners, and the community in a meaningful and sustainable way. Let’s evolve how people think about instant ramen as you discover opportunities for professional growth while being part of this $4 billion global company built from a simple block of noodles.

Nissin Foods (USA) Co., Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. As a federal contractor, Nissin Foods participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process may be completed in conjunction with the Form I-9 Employment Eligibility Verification to check the work authorization status of persons who have been offered employment at Nissin Foods. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov .

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact Nissin Foods (USA) Co., Inc. Human Resources.