Employee Benefits Account Manager

General Description : Manages Employee Benefits insurance accounts and services as their day-to-day contact. Major Responsibilities :

• Manage a book of business comprised of fully insured clients but may include some self-insured clients.
• Provide proactive, personalized support to assigned clients. Act as the primary contact between clients and insurance carriers.
• As needed, preparation of materials needed for client meetings. Educate, advise and aid clients on all Compliance topics. Including, but not limited to ERISA, COBRA, FMLA, 5500s and Health Care Reform.
• Set up new group insurance contracts for existing clients or new clients.
• Manage the renewal process including the preparation of appropriate contractual changes.
• Implement and manage programs recommended by technical resources (e.g. wellness, communications, strategies, pharmacy)
• May be responsible for the marketing and placement of new benefit products.
• Prepare client application for review
• Determine most appropriate carriers
• Analyze and compare carrier quotes and coverage offerings
• Make recommendations to clients
• Develop alternative strategies, plan modeling and cost reduction opportunities.
• Champion client cross-selling initiatives and develop customer accounts.
• Conduct on-site meetings to communicate or administer benefit plans.
• Coordinates, manages and attends client meetings both virtually and in person
• Develop employee communications for renewal changes, enrollment procedures, benefit changes and / or clarifications.
• Resolution support and oversight for client issues such as contract clarifications and billing.

Knowledge, Skills and Abilities :

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