Patient Service Representative

Patient Service Representative

Premier is looking for a Part-Time Patient Service Representative to work in our East Norriton Office. At Premier, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following :

Competitive Health & Welfare Benefits

Monthly $43 stipend to use toward ancillary benefits

HSA with qualifying HDHP plans with company match

401k plan You will have access to set up your 401K two weeks after your start date (Part-time employees included)

Employee Assistance Program that is available 24 / 7 to provide support

Employee Appreciation Days

Employee Wellness Events

ESSENTIAL FUNCTIONS

• Promptly greets and acknowledges patients. Informs MAs and Providers of the patient's arrival.
• Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed.
• Instructs patients in completion of medical history and other patient information forms and makes any necessary corrections to the patient's account as needed.
• Obtains accurate and complete demographic and insurance information from patients and collects required financial contract / consent form(s), as well as reviews patients and guarantors' information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and / or referrals are attached to patient appointments for that date of service.
• Identifies and collects co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance / benefits questions to the Practice Billing Department.
• Evaluates patient financial status and establishes payment plans as needed based upon authority levels.
• Accurately completes and interprets insurance and benefits verification. Notifies patients, designated family member(s), physicians, and / or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new or updated patient information into the EMR system (including but not limited to photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow-up appointments and notifies patient if service requires an authorization or referral, and sends the request to PCP in a timely manner.
• Maintains general knowledge of insurance plans accepted by Premier.
• Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.
• Communicates with patients in the lobby if physician or provider is running behind schedule.
• Reviews and prepares charts for the following day according to the practice schedule.
• Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.
• Protects patients' rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.
• Maintains a clean and organized front office workspace.
• Follows established Front Office SOPs.
• Follows all practice / site-specific protocols pertaining to this job description.
• Other duties as assigned.

EDUCATION

EXPERIENCE

KNOWLEDGE

SKILLS

ABILITIES