Technical Support Regional

Summary

The Technical Support Regional - Application Engineer works with welding equipment. This role utilizes advanced knowledge of Fronius equipment to support the sales process. The Technical Support Regional - Application Engineer is responsible for demonstrating the value of Fronius products and services to new and existing customers. This position requires frequent travel to customer sites, installation sites, and meetings.

Tasks and Responsibilities

• Supports the Fronius Sales Representative and / or the sales process in the designing of system installation parameters for routine configuration and installation of Fronius product to clients and potential clients
• Organizes and executes product tests at customer locations during the pre-serial / test phase as well as forwarding this knowledge to the national team.
• Evaluates the client's needs for upgrades or up-sells of current or new installations
• Works independently with clients and prospective clients at their locations providing product guidance and support and addressing installation and product usability issues of routine to moderate complexity
• Attends / facilitates presentations or develops proposals, conducts demonstrations, acting as the technical expert
• Provides application advice for Fronius team members, end customers, distributors, and dealers
• Performs welding system and software installations and integrations at client locations
• Conducts test welds of client or prospective client prototypes and / or samples, documenting the results on the Fronius intranet
• Programs, troubleshoots, and tests robotic control units
• Conducts training events for colleagues, distributors, dealers, and end clients with a focus on new and repeat sales
• Customizes training documents for new and existing clients
• Provides technical support for the introduction of products / systems / processes onto the market
• Forwards feedback about market, competition, and products to the national team
• Participates in trade fairs and provides product and technical guidance and support at regional and national events
• Provides email and telephone support for routine welding queries / problems
• Leads and / or supports initiation of modifications and further developments of Fronius products
• Facilitates and leads Feasibility Studies
• All other duties as assigned by management

Requirements

Health and Safety

We offer a generous benefit package including :

Fronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

Are you ready for Fronius? Apply online now and become part of the Fronius family!