Call Center Sales Manager (Plumbing - Onsite, Santa Ana)

Job Description

Job Description

Salary : $90,000 base + up to $22,500 performance bonus (OTE $112,500)

Build the inside-sales function that powers our field. At Do It Right Plumbers (Orange County), youll turn the call center into a revenue enginedeveloping outbound strategies, coaching CSRs, and book jobs thataddress the full scope of customer needs. This is a builder role, not a corporate maintenance gig.

About the Role

Youll launch and lead a small but mighty call center / inside-sales team. Your focus : proactive outbound todrive booked jobs today and a repeatable pipeline tomorrow, whileoptimizing daily call center operations for revenue and technician utilization. Youll model the calls early, install playbooks, coach to metrics, and scalethe function as we grow.

Responsibilities

• Develop outbound strategies for unsold estimates, maintenance appointments, and identifyopportunities to add value during the call.
• Call unsold estimates immediatelywhile the technician is still on-site when possibleto help close,rehash by sending another tech, or secure a follow-up conversation.
• Run monthly maintenance appointment campaigns; build seasonal outbound calendars.
• Target neighborhood wins after successful jobs; drive local demand.
• Create inbound / outbound time block schedules; ensure zero lead leakage.
• Train CSRs on consultative booking, tone, curiosity, and scripts.
• Coach to conversion, run rate, average ticket, same-day close.
• Build QA scorecards; run weekly call-listens and calibrations.
• Create dashboards in ServiceTitan; maintain data accuracy.
• Jump on phones during ramp and coverage gaps; set the bar.
• Hire and develop bench; propose future CSR Supervisor split.
• Partner with Owner / Marketing on offers, scripts, and targeting.

Qualifications

Required

Preferred

Schedule & Work Environment

Compensation

Benefits

Career Path

Succeed here and youll build a scalable inside-sales org : CSR Supervisor split, Inside Sales Supervisors, and potential Revenue Operations leadership. Success is measured by revenue KPIs, process maturity, and teamdevelopment.

EEO & Inclusion

Were an equal opportunity employer. We hire and develop teammates based on skills, merit, and business needsnever on protected characteristics. If you need accommodations, please let us know.

How to Apply

Apply with a resume and 35 bullet examples of how you improved booked rate, conversion, or average ticket in prior roles.