Salesforce Administrator

Company Overview

Greater New York Hospital Association (GNYHA) is a trade association located in New York City representing more than 200 hospitals, health systems, and continuing care facilities in New York State, New Jersey, Connecticut, and Rhode Island.

GNYHA is a dynamic, constantly evolving center for health care advocacy and expertise, but our core mission-helping hospitals deliver the finest patient care in the most cost-effective way-never changes. GNYHA's advocacy takes many forms, from representing our members' interest at the Federal and State governments to working alongside them to improve quality and patient safety.

Job Summary

Reporting to the Vice President of IT, the Salesforce Administrator will support GNYHA's workforce by overseeing and enhancing the organization's new Salesforce platform and GNYHA's goal of tracking, managing, and measuring interactions with its membership. This role works with staff across departments to maintain system reliability, implement updates, and provide support that ensures Salesforce is a useful and dependable tool for daily operations.

Responsibilities :

• Serve as the primary system administrator for Salesforce environment.
• Configure, build, test, deploy, and document customizations including fields, objects, workflows, and automation.
• Develop and maintain reports and dashboards to support data-driven decision making that advances GNYHA member advocacy efforts.
• Meet with stakeholders of all levels and departments to gather business requirements, design solutions, and deliver high-quality system enhancements.
• Analyze and evaluate current business processes to recommend and implement Salesforce-driven improvements.
• Oversee user and license management, including creating new user accounts, assigning roles and permissions, and onboarding and training users.
• Provide technical support and troubleshooting for user issues, system errors, and integrations with third-party applications.
• Maintain up-to-date knowledge of Salesforce releases, features, and best practices for data quality, security, and compliance in accordance with internal protocols.

Required Qualifications :

Preferred Qualifications :

Salary Range : $80,000 - $90,000

The salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining exact compensation, several factors may be considered as applicable (e.g., years of relevant experience, education, skills, budget, and internal equity).

Benefits and Perks : Comprehensive benefits package and perks including, but not limited to :

Work Schedule : A hybrid model with the expectation to work physically in our office Tuesdays and Wednesdays as mandatory in-office days with a third in-office day at your discretion, in coordination with your supervisor and in accordance with the business needs of your department. This schedule may be subject to change in GNYHA's sole discretion. This is a full-time position.

To be considered, applicants must submit a cover letter with their application. If you require reasonable accommodation to complete a job application, pre-employment testing, job interview or to otherwise participate in the hiring process, please contact GNYHA at recruiting@gnyha.org .