Quality Analyst

A company is looking for a Quality Analyst - National Remote.

Key Responsibilities

Monitor and audit calls of external quality analysts

Present and coach feedback to external partners

Administer programs ensuring compliance with external agent credentialing and training requirements

Required Qualifications

High School Diploma / GED (or higher) or 1+ years of quality monitoring experience

1+ years of experience presenting findings to stakeholders

Beginner proficiency in Microsoft Word, Excel, Outlook, and PowerPoint