Associate General Manager, Service & Solutions

Associate General Manager - Service & Solutions

The Associate General Manager - Service & Solutions has joint accountability and responsibility with the General Manager Service & Solutions for the development and implementation of the sub-branch service business including sales and operations, and modernization sales within a designated geography, driving an outside-in customer service mindset to achieve customer satisfaction and loyalty.

Key actions for this role include :

• Ensures the profitable growth of the business through increasing market share, driving orders and LIS development, driving service operations excellence, ensuring a safe and efficient operation, and the development, retaining and developing existing accounts.
• Develops talent, builds employee engagement, and reinforces and coaches KONE's solution selling methodology.
• Ensures management / financial control plans and actions are in place, in partnership with the GM, to secure successful execution of performance including budgeting and forecasting.

This role will be a player / coach position. The individual in this role will, in addition to the above responsibility, will either be assigned a sales budget or direct leadership of a team of technicians and will be also held to the measures of success for those assignment. This role will also have Modernization Sales and Project Management responsibilities.

Requirements

Education : Progressive and successful supervision and / or management experience (including managing people, budgets, planning, etc.) and experience in a consultative selling environment. Bachelor's degree required or equivalent 4 years of work experience.

Specific Skills & Knowledge

Knowledge :

Skills :