Customer Support Specialist

Customer Support Specialist

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive experience. You will assist customers with inquiries, resolve issues, and guide them through our products and services.

Key Responsibilities

Responsibilities :

• Act as the primary point of contact for customer inquiries and provide timely solutions.
• Resolve customer complaints via phone, email, or chat in a professional manner.
• Maintain an in-depth knowledge of our products and services to effectively assist customers.
• Document customer interactions and update customer records to ensure accurate tracking of issues.
• Identify recurring customer issues and provide feedback to management for process improvements.
• Assist in onboarding new customers and educating them about our services.

Skills, Knowledge and Expertise

Qualifications :

Benefits

Benefits :

About Bold MK :

Bold MK is more than just a marketing company. We are your creative partners, strategic advisors, and brand champions. Our mission is simple yet powerful : to empower brands to embrace their boldness and transform it into exceptional results. With a team of visionary creatives, innovative strategists, and passionate problem-solvers, we are here to redefine what's possible in marketing.

We believe that to break through the noise, brands need to do more than just follow trendsthey need to create them. That's why we live by a philosophy of thinking big and acting boldly. We're not afraid to challenge the status quo, push boundaries, and explore new horizons. We embrace risk-taking as a pathway to reward and innovation as a key to distinction.