NOC Incident Manager- Littleton, Colorado

Note : Only considering nearby / local candidates

W2 Candidates only

We are seeking an experienced

NOC Incident Manager

to join our team in Littleton, Colorado. This role requires a seasoned professional with a strong telecom / wireless background, capable of managing complex 4G / 5G NOC operations and ensuring rapid incident resolution. You will play a critical role in maintaining network performance, overseeing shift activities, and developing the NOC team.

Lead and manage

NOC shift operations

, ensuring all incidents are tracked, prioritized, and resolved efficiently.

Coordinate

incident response and troubleshooting activities

across 4G / 5G network environments.

Organize and prioritize

dynamic schedules

, balance team workloads, and maintain continuous NOC coverage.

Oversee resolution of complex incidents across

5G functional components

such as Core, RAN, Network, Transport, PaaS, and gNB configurations.

Build and maintain

strong working relationships

with internal teams, vendors, and external stakeholders.

Provide leadership, guidance, and support to

NOC team members

, supervising their development and performance.

Identify and implement

improvements in incident management processes and team workflows

Remain calm and focused under pressure, ensuring a consistent and professional approach during high-impact incidents.

Required Qualifications :

Bachelor's or Master's degree, or equivalent experience.

8-10+ years of experience

in telecom / wireless environments.

Strong background managing

4G / 5G NOC operations and troubleshooting

In-depth knowledge of

5G functional components

(Core, RAN, Network, Transport, PaaS, gNB configurations).

Demonstrated ability to

manage dynamic schedules, prioritize tasks, and lead incident resolution efforts

Motivated to quickly grasp and resolve

higher-level technical issues

Strong organizational skills and ability to handle

multiple tasks in a fast-paced environment

Self-motivated, detail-oriented, and capable of working

with minimal supervision

Excellent

people management

and interpersonal skills.

Flexible, analytical thinker, enthusiastic about

learning new technologies

Proven ability to

supervise, mentor, and develop

team members.

Soft Skills :

Calm and focused under pressure.

Strong communication and relationship-building abilities.

Achievement-oriented with a proactive approach to problem-solving

Adaptable to fluid environments and shifting priorities.

TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Third-party recruiters, please do not reach out for this role.

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