Office Administrator / Dispatcher

Job Description

Job Description

Office Administrator / Dispatcher

Allied Aire, Inc., has been providing professional HVAC services since 2003. We're located in Cornelius, NC, we provide heating and air conditioning repair, installation, and maintenance throughout surrounding areas, such as Huntersville, Davidson, Mooresville, Denver, and Charlotte.

We have an immediate opening for an Office Administrator / Dispatcher.

The Office Administrator / Dispatcher position requires a motivated person that is detail oriented and is able to work as a team member to ensure superior service to all our customers.

Work hours : 8 : 30am-5 : 30pm, Monday-Friday, overtime as needed. On call is required. The on-call schedule is 1 week every 3 weeks. You will be compensated for your time.

Pay Rate : $20.00 - $25.00 per hour, depending on experience + Benefits

Primary Job Function : Answer phones and assist customers with scheduling and general inquiries. Maintain the Service and Install Technicians daily schedules and dispatch the technicians as appointments are completed. Schedule return trips with customers when parts are in. Provide the on-call support by phone for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and time-cards for processing.

Benefits :

• Company Paid Holidays
• Company Paid Vacation
• Company Sponsored Health Insurance
• AFLAC program available for Cancer Policy, Disability Policy, Accident Policy
• Company Provided Drinks and Snacks at Office
• Company Events : Lunch outings; Christmas Party; Spring team building

Required Qualifications :

Qualifications Desired :