Senior Case Manager (Flushing, NY)

Job Description

Job Description

JOB DESCRIPTION

JOB TITLE : CASE MANAGER SUPERVISOR / SENIOR CASE MANAGER

DIVISION : SERVICES

FLSA : NON EXEMPT

REPORTS TO : SHELTER DIRECTOR

LOCATION : FLUSHING, NY

SALARY : $45,000.00-$50,000.00

SUMMARY :

The Case Manager Supervisor / Senior Case Manager will supervise the case management team in a women's homeless shelter. This role will require collaboration with other on-site departments to facilitate effective problem-solving and strategy alignment.

DUTIES & RESPONSIBILITIES :

• Manages intake and develops a comprehensive assessment for all new participants.
• Develops systems to guarantee the quality and efficiency of casework services.
• Ensures that staff appropriately identify the client's needs, provide appropriate referrals, and ensure that the case manager follows up with resources to promote the program participant’s achievement of the service plan goals.
• Ensures that assessments, service plans, and client interactions are accurately and thoroughly documented.
• Review all required case management documentation and any data collection tools in use.
• Responsible for the supervision of service staff.
• Ensures clear, concise, and professional interventions consistent with the Agency’s policies and procedures and evidence-based practices.
• Responsible for building collaboration with community service providers.
• Maintains all required documentation and reports, submitting them in a timely manner.
• Provides crisis intervention and stabilization as needed .
• Identifies program needs and makes recommendations.
• Performs related tasks as assigned.

EXPERIENCE, EDUCATION, AND SPECIAL REQUIREMENTS :

Must have at least 3 years of relevant experience and supervisory experience. Fluency in Spanish is highly desirable. Ability to work some evenings and occasional weekends as needed. Excellent and demonstrated writing ability. Strong assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development experience are preferred. Advanced knowledge of MS Word, Excel, and database management skills is also required.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS

Westhab is a prominent community development organization that provides housing and supportive services to more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals who are fully committed to our mission : Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and communities we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations of joining a team like this. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA) :

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions by setting and enforcing standards and providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rules, and regulations, and maintains a workplace free from recognized hazards that pose a serious risk.