Field Service Representative

Overview

The Field Service Representative I provides technical service, support, and training to meet and exceed customer expectations. Supports dealer and customer relationships affiliated with respective Regional Sales Manager. This individual must be dependable, driven, and willing to travel.

Responsible territory is Northeast United States.

Key Responsibilities

RESULTS

Critical 55%

• Acts as a liaison between Service and Regional Sales Management (RSM) to support customer service initiatives.
• Serves as a point of contact for dealers, end users, and field sales regarding "in-the-field" technical needs.
• Participates in field requirements related to product warranty and repair claims.
• Supports Regional Sales Manager in product training for dealers / end users to meet territory needs.

Productivity / Job Knowledge 20%

Dependability 15%

Safety 10%

Total 100%

CORE VALUES

Act Like an Owner. 20%

Be Interested. Stay Interested. 20%

Create Change. Start With Yourself. 20%

Seek New Perspectives. 20%

Fail Fast. Learn Fast. 20%

Total 100%

Requirements

Qualifications and Essential Skills :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and interface with computer systems while maintaining a high level of concentration. The employee is also regularly required to stand and walk while performing the duties of the job. The employee is occasionally required to reach with hands and arms, climb, stoop, kneel, or crouch. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is occasionally required to use hands / fingers to handle or feel. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet unless working in the field. Field work can entail noise, heat, and humidity along with exposure to fertilizer and deicing chemicals. The noise level in the work area is usually quiet, but the employee may be exposed to shop noises for limited periods of time. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles in the plant shop. The noise level in the plant shop environment is usually loud.

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