Talent.com
Patient Service Representative

Patient Service Representative

Premier Orthopaedics & Sports MedicineExton, PA, US
30+ days ago
Job type
  • Part-time
Job description

Patient Service Representative

Philadelphia Hand to Shoulder Center is looking for a Patient Service Representative to work at our Exton, PA office. At Philadelphia Hand to Shoulder Center, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following :

  • Competitive Health & Welfare Benefits
  • Monthly $43 stipend to use toward ancillary benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan after 6 months of service with company match (Part-time employees included)
  • Employee Assistance Program that is available 24 / 7 to provide support
  • Employee Appreciation Days
  • Employee Wellness Events

ESSENTIAL FUNCTIONS

  • Promptly greets and acknowledges patients. Informs Radiologists of patient's arrival.
  • Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed.
  • Instructs patients in completion of medical history and other patient information forms and makes any necessary corrections to the patient's account as needed.
  • Obtains accurate and complete demographic and insurance information from patients and collects required financial contract / consent form(s), as well as reviews patients and guarantors' information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and / or referrals are attached to patient appointments for that date of service.
  • Identifies and collects co-payments, co-insurances, and past-due account balances.
  • Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance / benefits questions to the Practice Billing Department.
  • Evaluates patient financial status and establishes payment plans as needed based upon authority levels.
  • Accurately completes and interprets insurance and benefits verification. Notifies patients, designated family member(s), physicians, and / or supervisors of network insurance coverage issues that may result in coverage reduction.
  • Scans all new or updated patient information into the EMR system (including but not limited to photo ID, insurance cards, referrals, and patient paperwork).
  • Schedules follow-up appointments and notifies patient if service requires an authorization or referral, and sends the request to PCP in a timely manner.
  • Maintains general knowledge of insurance plans accepted by Premier.
  • Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.
  • Communicates with patients in the lobby if physician or provider is running behind schedule.
  • Reviews and prepares charts for the following day according to the practice schedule.
  • Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.
  • Protects patients' rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.
  • Maintains a clean and organized front office workspace.
  • Follows established Front Office SOPs.
  • Follows all practice / site-specific protocols pertaining to this job description.
  • Other duties as assigned.

    • EDUCATION

  • High school diploma / GED or equivalent working knowledge experience preferred.

    • EXPERIENCE

  • Minimum of one-two years of patient registration / front office experience in a medical or healthcare setting.
  • Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience is highly preferred.
  • Must be able to communicate effectively with physicians, staff members, patients, and the public and be capable of establishing good working relationships with both internal and external stakeholders.
  • Previous experience in collecting money is preferred.

    • KNOWLEDGE

  • Knowledge of insurance rules and regulations including eligibility and referral requirements.
  • Able to verify the eligibility of each payer, per patient according to defined parameters.
  • Knowledge of medical terminology and HIPAA Guidelines.
  • Knowledge of computer systems.
  • Knowledge of safety requirements within the department

    • SKILLS

  • Skill in customer service.
  • Skill in communicating effectively with physicians, staff, and the public.
  • Skill in establishing good working relationships with both internal and external stakeholders.

    • ABILITIES

  • Ability to maintain patient confidentiality in accordance with HIPAA Guidelines.
  • Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
  • Ability to demonstrate empathy, concern, good listening skills, and compassion for all patients.
    • Create a job alert for this search

    Patient Service Representative • Exton, PA, US

    Related jobs
    • Promoted
    Patient Service Representative

    Patient Service Representative

    Patient FirstDowningtown, PA, US
    Full-time
    The responsibilities of this job include, but are not limited to, the following : .Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    Bryn Mawr Medical Specialists AssociationBryn Mawr, PA, US
    Full-time
    Patient Service Representative.For more than 52 years, the medical experts of BMMSA have been providing personalized care to patients in the Philadelphia region. Our patients have seamless access to...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    HOPCo | Healthcare Outcomes Performance CompanyKing Of Prussia, PA, US
    Full-time
    Patient Service Representative.Title : Patient Service Representative.Schedule : Monday-Friday, 8 : 00am-4 : 30pm.About Us : Premier is a leading orthopedic practice committed to diagnosing and treating a...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Service Representative (PSR)

    Patient Service Representative (PSR)

    Axia Women's HealthWest Chester, PA, US
    Full-time
    Patient Service Representative (PSR) Job.At Axia Women's Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health.At the core...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    American Family CareSouderton, PA, US
    Full-time
    Great small business work environment.Paid time off, health insurance, dental insurance, retirement benefit, and more!.American Family Care (AFC) is one of the largest primary and urgent care compa...Show moreLast updated: 7 days ago
    • Promoted
    Medical Billing Clerk

    Medical Billing Clerk

    Chesapeake Oncology Hematology AssociatesAberdeen, MD, United States
    Full-time
    Job Description Job Opening : Patient Accounts Representative / Accounts Receivable .We are seeking a skilled and detail-oriented Patient Accounts Representative / Accounts Receivable professional to jo...Show moreLast updated: 7 days ago
    • Promoted
    Patient Access Representative

    Patient Access Representative

    Cardiology Consultants of PhiladelphiaPaoli, PA, US
    Full-time
    Cardiology Consultants of Philadelphia is a professional medical organization committed to the healing mission of Medicine. CCP specializes in providing comprehensive cardiology care and currently h...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Access Representative (Part Time, Days)

    Patient Access Representative (Part Time, Days)

    SluhnSellersville, PA, US
    Part-time
    The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and / or Emergency Department...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    Solis MammographyFlourtown, PA, US
    Full-time
    Patient Service Representative.Looking to elevate your career? Join us!.Cohesive and Friendly Environment.Supportive and Encouraging Atmosphere. Two years of healthcare registration or customer serv...Show moreLast updated: 30+ days ago
    • Promoted
    MEDICAL RECEPTIONIST

    MEDICAL RECEPTIONIST

    American Family CareWest Chester, PA, US
    Full-time
    Medical Receptionist Be the First Smile Our Patients See!.We're looking for a friendly, organized, and dependable Medical Receptionist to join our team! In this role, you'll be the welcoming face ...Show moreLast updated: 17 days ago
    • Promoted
    Patient Access Representative (Per Diem)

    Patient Access Representative (Per Diem)

    SluhnSellersville, PA, US
    Full-time
    The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and / or Emergency Department...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Registration Rep, ER- Full Time, Rotating- Saint Francis, DE

    Patient Registration Rep, ER- Full Time, Rotating- Saint Francis, DE

    Trinity HealthWilmington, DE, US
    Full-time
    Patient Registration Representative.Saint Francis Hospital, a member of Trinity Health Mid-Atlantic, is looking for an experienced full time Patient Registration Representative to join our Patient ...Show moreLast updated: 25 days ago
    • Promoted
    Patient Registration Rep, Outpatient- Full Time, Days- Saint Francis, DE

    Patient Registration Rep, Outpatient- Full Time, Days- Saint Francis, DE

    Trinity HealthWilmington, DE, US
    Full-time
    Patient Registration Representative.Saint Francis Hospital, a member of Trinity Health Mid-Atlantic, is looking for an experienced full time Patient Registration Representative to join our Patient ...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Receptionist

    Medical Receptionist

    American Family CarePhoenixville, PA, US
    Full-time
    Flexible scheduling FT and PT shifts available.Great small business and fast-paced work environment.American Family Care (AFC) is one of the largest primary and urgent care companies in the U.Our s...Show moreLast updated: 30+ days ago
    • Promoted
    ED Patient Access Representative (Full Time, Nights)

    ED Patient Access Representative (Full Time, Nights)

    SluhnQuakertown, PA, US
    Full-time
    Luke's is proud of the skills, experience and compassion of its employees.Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Access Representative (Part Time, Nights)

    Patient Access Representative (Part Time, Nights)

    SluhnSellersville, PA, US
    Part-time
    The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and / or Emergency Department...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Services Representative

    Patient Services Representative

    Chord Specialty Dental PartnersLafayette Hill, PA, US
    Full-time
    Patient Services Representative.Children's Dental Health is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients.As a P...Show moreLast updated: 13 days ago
    • Promoted
    OP Patient Access Representative (Full Time, Days)

    OP Patient Access Representative (Full Time, Days)

    SluhnQuakertown, PA, US
    Full-time
    Luke's is proud of the skills, experience, and compassion of its employees.Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of ou...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    Premier Orthopaedics & Sports MedicinePaoli, PA, US
    Part-time
    Patient Service Representative.Premier is looking for a Patient Service Representative to work at our Paoli PT Office! At Premier, we are dedicated to taking care of you so you can take care of bus...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Services Representative

    Patient Services Representative

    Lehigh Valley Health NetworkQuakertown, PA, US
    Full-time
    Career Opportunity At Lehigh Valley Health Network.Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience.Join the inspired, passiona...Show moreLast updated: 30+ days ago