Pharmacy Technician - Customer Service

Job Description

Job Description

PURPOSE OF THE ROLE

As a Customer Service Pharmacy Technician at our mail order pharmacy, you will play a crucial role in supporting the efficient and accurate dispensing of medications to patients through mail order services. You will work closely with pharmacists, healthcare providers, and other team members to ensure the safe and timely delivery of prescriptions while upholding our core values of integrity, compassion, dedication, collaboration, and resourcefulness. Your attention to detail, strong organizational skills, and commitment to providing excellent customer service will contribute to the overall success of our mail order pharmacy operations.

This position will report to the Clinical Services Manager.

KEY TASK AND RESPONSIBILITIES

1. Prescription Processing :

• Embrace integrity by ensuring the accuracy and completeness of prescription information, including patient details, medication name, dosage, and quantity.
• Demonstrate compassion by prioritizing patient needs and ensuring the timely processing of prescription orders.
• Collaborate with pharmacists and healthcare providers to resolve any discrepancies or concerns, displaying dedication to quality service.

2. Customer Service :

3. Quality Control :

4. Regulatory Compliance :

Updated : 06 / 2023

QUALIFICATIONS

PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES

WORKING CONDITIONS