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Technical Support I

Technical Support I

Russell TobinNew Carlisle, IN, US
2 days ago
Job type
  • Full-time
Job description

Job Description

IT Support Specialist l - (New Carlisle, Indiana)

Location : (New Carlisle, Indiana)

Employment Type : Contract

Hourly Pay : $25 - $26.83

About the Role

We are looking for an IT Support Specialist to join a big company and provide first-level technical support to end users. This is an excellent opportunity for someone looking to start or grow a career in IT , especially those with strong customer service skills who are eager to learn.

In this role, you will assist users with a wide range of technical issues, ensuring that problems are logged, tracked, and resolved efficiently while following established processes and guidelines.

Key Responsibilities

  • Provide technical support to end users via phone, email, and in-person requests.
  • Identify, troubleshoot, and resolve hardware, software, and connectivity issues.
  • Document, track, and monitor incidents to ensure timely resolution.
  • Follow standard procedures and escalation paths for issue resolution.
  • Work under the direction of a supervisor / manager while collaborating with the IT team.

Qualifications

  • High School Diploma or equivalent required; Associate’s Degree in IT or related field preferred.
  • 0–3 years of experience in IT support, help desk, or a related field.
  • Basic knowledge of common IT concepts, practices, and troubleshooting techniques.
  • Strong communication and problem-solving skills.
  • Customer-service mindset with the ability to explain technical solutions in simple terms.
  • Willingness to learn and grow in a structured, team-oriented environment.

    • Physical Requirements

  • Ability to regularly lift / move up to 40 lbs. (with assistance for heavier equipment).
  • Comfort working in environments that may require standing, walking, bending, or stretching for extended periods.

    • Why Join Us?

  • Opportunity to start your IT career with training and mentorship.
  • Work in a supportive environment with room to grow.
  • Be part of a team that values problem-solving and collaboration .
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    Technical Support • New Carlisle, IN, US