Bookkeeping Services Manager

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Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.

Bring Your Experience And Be Empowered To Innovate.

Responsibilities

• Leading and implementing short- and long-term operational strategies for the BackOffice Bookkeeping department.
• Managing and mentoring the bookkeeping team, fostering a culture of accountability and continuous improvement while ensuring performance objectives are achieved.
• Serving as the primary point of escalation for client service issues, working cross-functionally to resolve them and maintain strong relationships with franchisees.
• Driving revenue growth by optimizing team structure, overseeing billing and collections, and promoting BackOffice services to potential clients.
• Developing, tracking, and reporting on Key Performance Indicators (KPIs) to deliver actionable insights that improve operations and client outcomes.
• Evaluating current workflows to implement efficiencies and ensuring compliance with all relevant legal, regulatory, and internal policies.

Qualifications

Benefits

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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