Field Service Manager

Field Service Manager

At Hach, a Veralto company, a member of the global water technology leader, we ensure water quality for people around the world. Our founding vision is to make water analysis betterfaster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility : where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth.

The Field Service Manager reports to the Field Service Senior Manager. We will rely on you to successfully deliver and execute on Hach's field service contract and on-demand obligations. You will also be responsible for recruiting, hiring, and developing Field Service Technicians (FSTs), tracking business and operational trends, and enhancing the customer-Hach relationship.

This is a remote position that can be based in either the greater Houston, TX area or the greater Phoenix, AZ area. Several locations have been listed for marketing purposes, but only one position is available.

In this role, you will :

• Engage in active performance management activities, including associate recognition, training, coaching, and discipline.
• Evaluate associate skillsets, maintain skills matrix, identify and plan development and growth opportunities; build talent funnel.
• Drive safety, quality, delivery, inventory, and productivity initiatives. Track and analyze data to identify and respond to volumes, trends, and drivers.
• Establish and maintain strong customer relationships by making periodic contact / visits, exploring specific needs, resolving problems, and establishing service strategies.
• Follow the environmental, health, and safety work policies of both Hach and the customer.
• Review customer service contracts and adjust planned FST effort requirements.
• Travel to customer sites and ride along with FSTs to evaluate performance, build relationships, and evaluate compliance with standard work.

The essential requirements of the job include :

Travel Requirements :

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is - .

We offer a comprehensive package of benefits including paid time off, medical / dental / vision insurance and 401(k) to eligible employees.