Processor - Retail

Job Description

Job Description

Processor - Retail

Location : Various

Department : Loan Processing - Retail

General Business Hours : M-F : 9 : 00 a.m. – 5 : 00 p.m.

Shift : 8 Hours M-F.

Managed by (Title) : Processing Manager

Compensation : $28 - $32 an hour + bonuses

FLSA Status : Non-Exempt (eligible for approved overtime)

Last Updated : 09.23.2025

SUMMARY

A Loan Processor, or Mortgage Processor role acts as a liaison and support staff between the Loan Officer, Loan Originator & Underwriter. They make sure that loan applications are complete and free of mistakes, evaluate financial documents for loan eligibility and ensure that closing deadlines are met.

KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED

Technical Knowledge, Years of Related Experience, Skills, Licenses, and Systems Experience

• Education : High School. College Degree in Business or Finance preferred, but not required.
• Experience : Loan Processing, regulatory reporting, banking, working with mortgage loans, or a combination of experience in those areas.
• Skills : Ability to understand regulatory / financial requirements, high sense of urgency, determine if documentation is accurate and conditions are met, exceptional customer service skills with outstanding attention to detail.
• Systems : Microsoft 365 office suite, Loan Origination System (Empower preferred)

TRAINING REQUIRED

Participate in additional training on sales, technology, products, procedures and pricing on an ongoing basis. Complete annual training as required by company policy and law on an annual basis in a timely manner.

RESPONSIBILITIES

Ensure a high customer satisfaction rating through corresponding regularly to outside parties such as title agents and borrowers

Double-check lending guidelines and all essential prior-to-document conditions related to each loan document before and after approval

Discuss account status or activity with customer, borrower, title agent and loan contact team members through email or phone

Record applications for loan and credit, loan information and disbursement of funds, in the software platform, “Empower”.

Obtain, examine and edit service level agreements (SLA’s), credit information, title report, homeowners insurance, appraisals and flood certificates to identify or verify concerns, completeness and accuracy prior to loan approval

Modify administrative work procedures, processes or plans with assigned loan officer(s) to ensure that all contractual dates such as mortgage contingency, closing date, rate lock expiration are met as well as prepare for future pipeline

Read all internally provided newsletter and bulletins to remain current on corporate policies, procedures, product guidelines and industry changes

SPECIFIC ACTIVITIES

Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings & Training Events

Read all newsletters and bulletins to remain current on corporate policies, procedures, and developments.

MEASUREMENTS OF SUCCESS

Judgement and Decision Making : Detect and report suspicious activity in order to prevent fraudulent claims and comply with federal law

Communication Skills : Provide clear, verbal and written documentation to customers and teammates in order to provide a full and complete file to Underwriting

Time Management : Manage loan pipeline to ensure that deadlines are met on or before due date in order to keep the pipeline flowing properly

Customer and Personal Service : Exposure to meeting quality standards for services in order to uphold the company’s exceptional customer service reputation

Resource Management : Accurately assess situations to determine if collaboration with teammates or subject matter experts are required in order to maximize workplace efficiency

Mortgage Industry Knowledge : Familiarity and / or exposure to mortgage terminology, procedures and regulations in order to shorten the duration of on the job training

WORK ENVIRONMENT AND DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment : Office

Possible Work Hazards : Minimal

Physical Demands : Light

OTHER CONSIDERATIONS / DISCLAIMERS

Job Description Disclaimer :

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

ADA Compliance :

Embrace Home Loans is an Equal Opportunity and ADA compliant Employer, committed to diversity in the workplace.

Disclaimer for Connecticut Applicants :

The applicant is not required to disclose the existence of any erased criminal history record information, erased criminal history record information are records pertaining to a finding of delinquency or that a child was a member of a family with service needs, an adjudication as a youthful offender, a criminal charge that has been dismissed or nolled, a criminal charge for which the person has been found not guilty or a conviction for which the person received an absolute pardon or criminal records that are erased pursuant to statute or by other operation of law, and

Any person with erased criminal history record information shall be deemed to have never been arrested within the meaning of the general statutes with respect to the proceedings so erased and may so swear under oath.

Work Location Information :

Embrace supports hybrid work where business needs allow, but is rebuilding a community that looks forward to collaboration within an office setting. All remote work, if allowed, must be performed in a state in which Embrace is registered to do business or presently open to payroll withholding, unemployment insurance as well as workers compensation. Those states are as follows : Alabama, Arizona, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Maine, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and West Virginia. Even if remote work is permitted, some presence in an office may be necessary based on needs, the nature of work, or in support of corporate sponsored events designed to build community. If your position requires an MLO license, you must be employed within commutable distance of an Embrace office (no home offices) and open to reporting to the office location when required.