Business Analyst

Job Posting Title:

Business Analyst

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Hiring Department:

Enterprise Technology - Infrastructure

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Jan 31, 2029

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Location:

AUSTIN, TX

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Job Details:

General Notes

This is a fixed term position that may end three years after the employee start date.

Flexible work arrangements are available for this position, including the ability for infrequent remote work within US.

This position provides a life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses).

Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

Your skills will make a difference.

You'll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you're the type of person that wants to know your work has meaning and impact, you'll like working for our campus.

The University of Texas at Austin and Enterprise Technology provide an outstanding benefits package to our staff. Those benefits include:

• Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)

• Vision, Dental, Life, and Disability insurance options

• Paid vacation, sick leave, and holidays

• Teachers Retirement System of Texas (a defined benefit retirement plan)

• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)

• Flexible spending account options for medical and childcare expenses

• Training and conference opportunities

• Tuition assistance

• Athletic ticket discounts

• Access to UT Austin's libraries and museums

• Free rides on all UT Shuttle and Capital metro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Purpose

This position will work directly with subject matter experts to identify opportunities for process improvement and facilitate the completion of documentation necessary to support Next Generation Network operations. In addition, this position will create and organize the documentation structure, create templates, and manage the periodic review and verification of all documents. This will frequently involve interacting with individuals in various departments and groups to provide a smooth transition of processes between partnering organizations. Facilitates training with subject matter experts and users on processes, policies and procedures.

Responsibilities

• Maintain continuous communication with cross-functional teams to ensure clarity, alignment, and progress throughout process lifecycles.
• Track internal stakeholder input and ensure timely delivery of requirements and decisions to support agile documentation workflows.
• Conduct process analyses to uncover inefficiencies and propose solutions.
• Recommend scalable process improvements and automation opportunities that enhance service delivery and user experience across university departments.
• Recommends changes in workflows and practices to maximize effectiveness and efficiencies in daily operations.
• Responsible for interpreting and presenting technical details to functional experts and developers in a way that is meaningful to all audiences.
• Develop reports, dashboards, and visualizations that provide insight into process adoption metrics and stakeholder engagement. Driving university owned vehicles to job sites will be required for this position. Maintain acceptable driver rating as established in Policy UTS157.
• Perform other related functions as assigned.

Required Qualifications

• U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.
• 2+ years working with cross functional teams delivering solutions
• 3+ years of creating training, documentation of processes, collecting and providing metrics and reports
• Strong Communications and Conflict Resolution Skills
• Track-record of creating processes and documentation
• Demonstrated ability to gather, document, and analyze business requirements.
• Excellent communication, presentation, and interpersonal skills, with the ability to bridge business and technical audiences.
• Strong organizational skills with experience managing multiple priorities and deadlines.
• Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams) and modern collaboration tools.

Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor's degree in Business Administration, Information Systems, Business Communications, or related fields.
• Higher education work experience withlarge scale network operations and research customers
• Experience with complex procurement processes, vendor contract management, and vendor engagement.
• Strong analytical and problem-solving skills with attention to detail.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. The driving record will be evaluated to determine eligibility to drive a university owned vehicle.

Salary Range

$55,000 + depending on qualifications

Working Conditions

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity (ex: using a mouse)
• Climbing of stairs
• Work performed on multiple projects concurrently, under pressure of deadlines and time limitations.

Work Shift

• Monday - Friday flexible between 7am-6pm. Occasional extended hours may be required.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.