Assistant Fitness Manager

Assistant Fitness Manager

Salary : $80k + up to $4k annual bonus for top performance. You will also receive a 40% commission on any personal training sessions you conduct.

Benefits : FREE employee-only medical coverage under one of our plans. FREE short-term disability (STD) and FREE life insurance coverage. Plus, a 4% employer match with our 401(k). Other incredible benefits HERE.

Reports To : Fitness Manager on site (also being newly hired)

Location : El Segundo, Los Angeles at the thriving Pacific Coast Towers campus

Work Hours : Full-time, Monday to Friday. Schedule flexibility is required to cover peak hours, typically between 7 AM3 PM or 10 AM6 PM.

Your Mission :

Your mission is to support the member experience at the bustling fitness center in a corporate office building with the highest level of customer service. This includes signing up members, handling questions about our member app, leading personal training sessions and group fitness classes, and maintaining a welcoming facility for all members.

The Legacy Youll Leave :

After your time in this role, you will have brought daily joy to the hundreds of members at your location. You created deep and meaningful relationships with the buildings management team, tenants, and external partners. Because of your work, your fitness center became a tenant focal point for renewing their leases and building ownership never wanted Playbook to leave.

What You're Responsible For :

• Fitness Center Operations : Support the operational strategy and management of the fitness center, ensuring the operations work like a well-oiled machine. This may include : ordering locker room supplies, cleaning equipment, folding and restocking towels and laundry, opening and closing procedures, etc.
• Fitness Center Services : Coordinate and administer personal training and small group training sessions within the fitness center. Plan and lead group fitness classes for the membership population. Provide timely and professional communication to members before and after sessions to ensure a hospitality-focused experience.
• Fitness Center Revenue Generation : Manage payment for memberships, sessions, and session packages, upselling and cross-selling where appropriate. Implement and maintain a revenue generation strategy to consistently meet or exceed revenue goals on a month-over-month basis.
• Fitness Center Tours and Leasing Support : Support tours of the fitness center spaces to interested tenants, communicating Playbooks offerings and private services throughout.
• Member Satisfaction and Engagement : Prioritize tenant satisfaction by actively engaging with tenants to understand their needs and preferences. Implement innovative strategies and programs to enhance their experience, fostering a vibrant and connected community that drives long-term loyalty and satisfaction.
• Support Sports Courts Management : Support your Fitness Manager with the operations of your outdoor pickleball and basketball courts. Drive tenant engagement and satisfaction by organizing seasonal leagues and specialty programming utilizing the sports courts. Coordinate private rentals of sports courts for tenants, from booking requests through event execution, ensuring a hospitality-forward experience for all rentals.
• Building Team Collaboration : Work collaboratively with the building maintenance and operations teams to ensure the facility is well-maintained.

Who You Are - Baseline Requirements :

Who You Are - Key Competencies :

Our Core Values :

Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.

Our Commitment To You :

Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!

A Quick Note About Salaries :

We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since were a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.

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