IT Support Specialist (Broken Arrow)

Insight Global is looking for an IT Support Specialist in Broken Arrow, OK. This person will assist with the maintenance of the infrastructure of IT systems that support the manufacturing and warehouse business to function efficiently. This person will be onsite supporting engineering and manufacturing IT operations and working directly to support the end users with any issues they are facing. The IT Specialist will be responsible for ensuring solutions that are aligned to current systems are best practices and comply to federal policies and procedures. Manage updates, upgrades, and other maintenance tasks in both hardware and software areas, to make the network more efficient, cost-effective, and secure. The specialist will join one additional IT team member onsite, and will interact with and support engineering and manufacturing personnel, and will provide excellent customer support. This is a long-term contract role, sitting onsite in Broken Arrow, OK.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : .

• 3+ years in Corporate IT Support role Desktop Support, NetOps, Onsite Support
• End user support experience both over the phone and in person
• Hands on troubleshooting for Hardware, Software / application, and Networking tickets
• Experience in a Cisco environment
• Experience in tier 1-3 Support
• Experience with Ticketing Systems; ServiceNow preferred
• Experience with Multi-Factor Authentication (SSO, two-step authentication, Ms Authenticator, IAM, etc)
• Experience with SQL Server or data management tracking and forecasting
• Experience with Windows v10 (team is upgrading to Windows 11)
• Experience with Microsoft Word, MS Excel, MS Teams, Outlook and Exchange.
• Basic knowledge of Active Directory