Director of Customer Experience

A company is looking for a Director of Customer Experience.

Key Responsibilities

Build a customer-obsessed culture and design exceptional experiences across all interactions and channels

Lead a global CX organization, ensuring operational excellence and efficiency in customer support

Drive cross-functional alignment and leverage data to inform strategy and enhance customer experiences

Required Qualifications

Extensive experience in leading and scaling large CX organizations in complex environments

Proven track record of deploying AI and automation to improve support operations

Strong financial and operational acumen with experience in budget management and scaling models

Experience leading functions across multiple product lines and customer types

Passion for developing leadership teams and fostering a high-performing culture