Job Description
Job Description
Job Description : Patient Engagement & Support Platform – Technical Lead
Location : South San Francisco, CA
Role Overview
We are seeking a highly skilled professional with strong domain expertise in Patient Engagement and Support Programs to support and drive multiple workstreams including affordability, onboarding, adherence, and personalized patient data platforms. The role requires close collaboration with business, technology, and data teams to deliver scalable, compliant, and patient-centric solutions.
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Key Responsibilities
- Partner with business and clinical stakeholders to design, implement, and optimize patient support solutions across multiple workstreams
- Translate business requirements into functional and technical specifications
- Support solution design, integration strategy, and data flow across CRM, cloud, and analytics platforms
- Collaborate with engineering, AI / ML, and data teams to enable intelligent, data-driven patient experiences
- Ensure alignment with compliance, privacy, and regulatory standards in Life Sciences
Workstream-Specific Responsibilities & Skills
Patient Support Services / Patient Journey
Design and enhance patient-facing applications and digital touchpointsSupport end-to-end patient journey mapping and optimizationWork closely with frontend and backend teams for system integrationsCore Skills :
UI developmentAWSJavaAngularSupporting Skills :
Frontend frameworksPatient journey mappingEnterprise system integrationsRequired Qualifications
8–12+ years of experience in Life Sciences, Healthcare IT, or Patient Engagement platformsStrong understanding of patient support programs, digital health solutions, and CRM ecosystemsHands-on experience working with AWS-based architectures and data platformsAbility to work across business, engineering, and data teamsStrong communication, documentation, and stakeholder management skills________________________________________
Nice to Have
Experience with AI / ML solutions in healthcareExposure to Snowflake, IoT-based health devices, or real-world evidence platformsPrior experience working with pharma patient services or hub programs