About the Job
The Apprentice Optician creates exceptional value in the lives of patients by delivering exceptional service.
Duties and Responsibilities
Conveys a commitment to providing unsurpassed Patient Experience by performing the following Sales and Service Process steps : Greeting the PatientExplaining the Process in a transparent wayMerchandise SelectionSolve visual problems or challenges for customersTenderingDispensingAssists the patient in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs.
Suggests improvements and recommends solutions to problems. Assists other employees with difficult and complex areas of customer product needs and prescriptions
Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes;
strives to develop long-term solutions to problems
- Shows patience and courtesy with patients; tracks down answers to unfamiliar questions or products
- Ensures finished eyewear optical standards and customer requirements / requests
- Takes personal ownership to achieve personal and practice results
- Serves as a role model for development and a technical resource for all
- Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail
- Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions
Requirements
Qualifications
- High school graduate or equivalent
- Part of a sanctioned Optician Apprecenticeship Program within a licensed state
- Strong customer service skills : communicator, listener and team builder
- Knowledge of current optical theory and merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Sales and service skills
- Familiarity with POS, computers and calculators
- Embrace new technology and change
Physical Demands
This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Travel Requirements
Negligible
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