Senior Field Technician

Overview :

At Vision IT, we put people first-our employees, their families, and our customers. As a Senior Field Technician, you will play a critical role in providing advanced remote and deskside support for incident troubleshooting and remediation. This position requires a strong technical background, problem-solving abilities, and the capacity to collaborate with cross-functional teams to ensure efficient IT service delivery. You will be responsible for managing incident and service request tickets, analyzing IT environment issues, and ensuring customer satisfaction through timely issue resolution. This role also involves escalating complex incidents to higher-level support teams when needed.

This is a temporary, full-time position to provide backfill coverage for an employee on military leave. The anticipated duration is approximately 12+ months, but may be subject to change depending on the employee's return date. This position is not eligible for conversion to permanent status.

Key Responsibilities :

Remote and Deskside Support :

• Provide Tier 2 incident troubleshooting and remediation beyond the capabilities of the End-User Support Desk (ESD). Deliver both remote and on-site deskside support to resolve hardware and software issues and fulfill service requests.

Incident & Service Request Management :

Proactive Issue Identification & Analysis :

Coordination & Escalation :

Documentation & Reporting :

Customer Satisfaction :

Qualifications & Required Experience :

Preferred Qualifications :

Physical Requirements :

Work Environment :

Additional Notes :

Why Vision IT?

At Vision IT, we lead with People First, ensuring our employees and customers thrive. We cultivate an environment of compassion and servant leadership, empowering our teams to drive mission success. If you are passionate about delivering excellence, solving complex IT challenges, and leading a high-performing team, join us in shaping the future of IT field services for the Department of Defense.

At Vision IT, we prioritize the health, well-being, and financial security of our employees with a comprehensive benefits package, including :

We are dedicated to supporting your health, well-being, and long-term financial goals.

Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.