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Systems Engineer
Systems EngineerCRB Workforce • Santa Rosa, US
Systems Engineer

Systems Engineer

CRB Workforce • Santa Rosa, US
15 hours ago
Job type
  • Full-time
Job description

Most Important :

  • Strong experience with incident response and day-to-day client support in a Managed Services environment
  • Ability to handle escalated tickets as well as project engineering work, including SOW creation and execution
  • Strong technical writing and documentation skills
  • Deep experience working in structured IT environments following ITSM / ITIL standards
  • Strong understanding of ticket hygiene, documentation standards, and detailed technical notes

Technical Focus Areas :

  • Active Directory and Windows Server administration
  • Azure infrastructure design and administration
  • Network design, implementation, and troubleshooting
  • Standard enterprise software suites (Microsoft , Adobe, etc.)
  • Qualifications :

  • Bachelors or Associate degree in Computer Information Systems (or equivalent experience)
  • 6+ years of experience working remotely and / or in the field for a Managed Service Provider (MSP)
  • Proven experience authoring functional designs and as-built documentation (network and server environments)
  • Experience auditing and maintaining client documentation
  • Ability to create Bills of Material (BOMs) recommending hardware and software solutions
  • Experience authoring and presenting Scopes of Work (SOWs) to clients
  • Strong client-facing communication and presentation skills
  • Responsibilities :

  • Provide remote and onsite escalation-level technical support for Managed IT clients
  • Respond to escalated requests from Service Desk Engineers
  • Troubleshoot issues using established best practices and standard operating procedures
  • Support project engineering efforts including SOW execution and technical planning
  • Contribute to division initiatives, process improvements, and best-practice development
  • Maintain accurate daily utilization reporting and calendar usage within the PSA tool
  • Demonstrate professionalism, positive attitude, and adherence to company values
  • Follow standard operating procedures and consistently use approved tools
  • Mentor junior engineers and participate in knowledge sharing
  • Travel as required to support client needs
  • CRB Workforce, LLC  provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    #LI-Onsite #LI-DF

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    System Engineer • Santa Rosa, US

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