Senior Global Account Manager

Elevate Your Career with Iron Mountain

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Senior Global Account Manager

Iron Mountain is seeking a dynamic Senior Global Account Manager (SGAM) to grow our Asset Lifecycle Management (ALM) business. This is a unique opportunity to build, manage and expand a key strategic account, and drive innovation in the ALM space. You will be the boots on the ground, directly engaging with the customer, understanding their challenges, and translating those needs into actionable plans.

What you'll do :

• Develop and implement strategic account plans to grow market share within OEMs
• Lead the transition of returned enterprise hardware productscollect, repair, refurbish, test, and reintegrate them into the customer supply chainmaximizing the value and efficiency of the ALM process.
• Act as the primary relationship builder and trusted advisor for customers undergoing significant transitions, such as AI rack builds and factory outsourcing initiatives
• Collaborate closely with internal sales teams, specialists, and the Global ALM team to align on go-to-market strategies and ensure seamless execution.
• Manage pipeline forecasting, quota accuracy, and financial objectives with precision and accountability.
• Resolve major operational and contractual issues in partnership with customer service and logistics teams, ensuring customer satisfaction and retention.
• Serve as the liaison between technical and business stakeholders to interpret customer challenges and translate them into scalable service offerings.
• Drive new business development by hunting for fresh opportunities.
• Provide thought leadership by monitoring industry trends and aligning ALM strategies with evolving customer and market needs.

What you'll bring :

What we offer :

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.