Case Manager

TITLE : Case Manager

REPORTS TO : Director of Shelter

CLASSIFICATION : Full-Time, Exempt

ORGANIZATION OVERVIEW :

Turning Point, Inc in Mount Clemens, MI is a non-profit, 501(c)(3) organization qualified employer for Public Service Loan Forgiveness (PSLF). Turning Point, Inc empowers survivors of domestic violence, sexual violence, and human trafficking through comprehensive services and resources while advocating for community action to end oppression and violence. We offer emergency shelter, housing, advocacy / counseling, forensic nurse examiner program & first response advocacy services, 24-hour hotline, personal protection order assistance and legal advocacy, community education, and systems change.

POSITION SUMMARY :

The Survivor Empowerment Manager partners with shelter residents to provide information support, referrals, follow-up. The Case Manager will work directly with program participants to develop individualized plans of service and goals for securing / retaining housing, employment and other objectives. Additionally, the Case Manager is responsible for providing crisis intervention with families in shelter.

SUPERVISION RESPONSIBILITIES :

This position has no supervision responsibilities.

REQUIRED KNOWLEDGE :

The ideal candidate must have knowledge of survivor-centered, trauma-informed, and advocacy-based interventions with survivors of domestic violence, sexual assault and human trafficking that are rooted in anti-oppression values and the empowerment model. Specific knowledge in housing, crisis intervention, trauma-informed practices, lethality assessments, group facilitation, and safety planning are desired as are demonstrated success building teams, collaborating with peers, and solving problems. Candidates must also have knowledge of advocacy with survivors in various systems including healthcare, criminal justice, family court, child welfare, education, and human services. Additionally, candidate should have knowledge about victim's rights, community resources, and the impact of violence on survivors and loved ones. The ideal candidate must have strong written and verbal communication skills. As our free, confidential services are inclusive and accessible to honor the unique needs, identities, and experiences of individuals who identify as a survivor of domestic violence, sexual violence, or human trafficking, candidates must demonstrate the ability to work with all survivors and understand the unique barriers that survivors with intersecting oppressed identities will encounter.

EDUCATION

A Bachelor's Degree in Social Work or related field or 2-4 years of equivalent experience required.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Implement agency and program mission and empowerment philosophy.
• Administer and implement agency policies and procedures.
• Maintain agency policy on confidentiality, record keeping and professional ethics.
• Partner with assigned residents to develop individualized goals, assess needs, and offer resources.
• Meet with all assigned residents 2-3 times per week, to follow-up on progress with established goals and modify safety assessment or safety plans of residents as needed.
• Assist with exploring housing and employment resources and options.
• Provide advocacy as needed for residents with community organizations.
• Participate in weekly resident council meetings for survivors to share resources, updates, and shelter events.
• Create, plan and implement a basic computer skills competency curriculum that will assist residents to meet their housing, employment, and plan-related goals.
• Address communal living issues with residents.
• Develop and maintain updated referral list of local service agencies and resources.
• Complete accurate and timely daily, weekly, monthly and quarterly documentation and other reports as required by the program and funding sources.
• May be required to transport residents in personal vehicle as needed.
• Implement agency and program mission, vision and anti-oppression and empowerment philosophies.
• Administer and implement agency policies and procedures.
• Maintain agency policy on confidentiality, record keeping and professional ethics.
• Ensure the integrity of program data required for funding source's program reports and program evaluation.
• Report potentially dangerous situations to Director of Shelter and / or supporting Directors.
• Attend all departmental and agency staff meetings, and other meetings required by Turning Point.
• Conduct relationships with colleagues to promote mutual respect, improvement of services, and problem solving.
• Participate in applicable staff and committee meetings, and other meetings deemed necessary by Turning Point.
• Cooperates with all other Turning Point programs to achieve organizational goals.
• Notify the Director of Shelter, Senior Director of Residential Services, or Chief Executive Officer of any emergency situations that may affect Turning Point staff and / or clients.
• Perform all other duties as assigned.

WORKING CONDITIONS :

• Must be able to work independently and multi-task in a fast-paced office environment.
• Allow for flexibility in schedule
• Must be able to drive to multiple sites.
• Ability and willingness to be available for non-scheduled emergency call-in when necessary.
• Ability to lift 20lbs.
• Ability to operate general office equipment and climb stairs.

Turning Point, Inc. is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, citizenship, marital status, disability, height, weight or Veteran status.