Customer Experience Specialist – Orange County Harley-Davidson Location :
Orange County Harley-Davidson Irvine, CA Department : Sales Job Type : Full-Time About Us At Orange County Harley-Davidson, we don’t just sell motorcycles—we fuel freedom, community, and lifestyle.
As part of the Wise Riders Harley-Davidson dealer group, we’re driven by passion, performance, and people.
If you thrive in a high-energy environment, love connecting with customers, and want to represent the world’s most iconic motorcycle brand, this is the ride for you.
Position Overview We’re looking for a Customer Experience Specialist (BDC Associate) to join our sales team.
You’ll be the voice of the dealership—connecting with new and returning customers via phone, text, and email.
Your mission is to create excitement and drive traffic to our showroom while supporting our sales team’s success.
What You’ll Do
Make 100+ outbound calls per day to leads and inquiries
Send 60+ emails and 60+ texts daily to follow up and confirm appointments
Schedule and confirm customer appointments for test rides and consultations
Maintain 100% follow-up on all sold bikes
Log every interaction and activity in our CRM
Work closely with the sales team to ensure smooth hand-offs
Stay certified on Harley-Davidson models through HDU
Submit daily checklists and participate in weekly phone training What We’re Looking For
Energetic communicator who’s comfortable on the phone
CRM experience preferred (we’ll train the right candidate)
Strong attention to detail and follow-through
Call center, BDC, or sales support background is a plus
Excitement for Harley-Davidson culture and brand
Motivated self-starter who thrives in fast-paced teams Pay & Perks
Commission : Tiered plan based on appointments shown and units sold
Earning Potential : $60K–$80K+ annually for top performers
HDU training and certification opportunities
Career growth within a 7-store Harley-Davidson dealer group
Employee discounts on motorcycles, gear, and parts
Dynamic, team-oriented work culture Benefits
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off and Paid Holidays
Employee Discounts on Motorcycles, Parts, Accessories, and MotorClothes®
Harley-Davidson University Training and Certification
Career Advancement Opportunities within the Wise Riders Dealer Group
Team Events and a Passionate, Rider-Driven Culture Apply Now If you’re ready to grow your career, help riders chase freedom, and join the Orange County Harley-Davidson family—apply today. Powered by JazzHR
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Bdc Representative • Newport Beach, CA, US
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