Customer Service Representative | Manufacturing Industry | On-Site in Alpharetta, GA | Full Time

Job Description

Job Description

• ???? Now Hiring : Customer Service Representative | Manufacturing Industry | Impact Alliance ????
• ???? Location : Alpharetta, GA | ???? Full-Time | ???? On-Site

Are you a proactive communicator who thrives in fast-paced environments? Do you enjoy solving problems, supporting customers, and making a meaningful impact each day? If so, Impact Alliance wants to hear from you!

We're seeking a Customer Service Representative who brings professionalism, accuracy, and a can-do attitude to our growing team. As the first point of contact for our valued customers, you'll help us maintain our reputation for exceptional service and reliability in the competitive die-making and packaging industry.

Be a key player in a tight-knit, high-performing team

Work in a fast-moving, hands-on manufacturing environment where your work matters every day

Opportunities to grow with a company that values initiative, teamwork, and integrity

Act as the primary contact for customers-via phone and email-with professionalism and urgency

Process and enter customer orders and quotes accurately

Communicate job specifications and timelines across departments (design, estimating, production, shipping)

Proactively update customers about order status and resolve any concerns

Support the Sales team by building strong customer relationships and identifying opportunities for upsell

Ensure customer records, order history, and quotes are kept updated in our ERP system (Paladin)

✅ What You Bring

2+ years of customer service experience (manufacturing or print / packaging industry is a plus)

Strong skills in Microsoft Excel, Outlook, and Word

Experience with ERP or POS systems preferred

Clear and respectful communication-written and verbal

Detail-oriented, dependable, and organized with excellent time management

A team-first attitude and a drive to do your best every day

Sit, type, and interact with customers for long periods

Occasional lifting of materials up to 25 lbs

Frequent exposure to a loud, high-energy production facility

Must follow all safety protocols and wear appropriate PPE

Ready to join a company where your contribution matters and your work ethic is valued?

Apply today to become part of a dynamic, growing team committed to quality, customer satisfaction, and excellence in everything we do.