Snowsports Desk

Job Description

Job Description

Essential Duties and Responsibilities

• Provide expert advice regarding snow sport lessons & programs.
• Know all of the resort's products, prices, hours and availability.
• Know all discounts, special pricing, or other marketing promotions.
• Answer phone, retrieve voice messages and return calls.
• Respond to e-mails directed to snow sports.
• Handle guest complaints in a professional and diplomatic way.
• Direct guests & visitors to the appropriate location or staff when required.
• Make reservations, collect payment, and send confirmations.
• Check in guests for snow sport lessons.
• Sell ski related products & services (tickets, rentals, lessons).
• Process cash, credit & gift card transactions accurately & efficiently.
• Manage the till, count start cash and prepare nightly deposit bags.
• Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

Core Competencies

Physical Demands