Desktop Support Technician

Job Title : Desktop Support Technician

Location : Des Moines, IA 50319 Onsite

Key Responsibilities :

• Provide desktop / laptop / thin client support both desk-side and remotely.
• Install, patch, and troubleshoot Windows 7 / 10.
• Troubleshoot issues with Microsoft 2019 and Office 365 products.
• Configure and troubleshoot Windows networking (TCP / IP).
• Escalate issues to next-level support or management as appropriate.
• Troubleshoot issues with Microsoft Edge and Google Chrome.
• Provide support using remote tools.
• Install and troubleshoot a variety of in-house developed and third-party software.
• Troubleshoot desktop and network printer issues.
• Support Google Workspace products.
• Support Apple devices (iPad, iPhone).
• Understand and support Microsoft Active Directory (client-side).
• Implement hard drive encryption, preferably using Bitlocker and McAfee.
• Modify system registry as needed.

Qualifications :

Required Experience :

Desired Experience :

Ability to troubleshoot desktop and network printer issues.

Experience with Google Workspace products.

Ability to modify the system registry.

Education :

Preferred : 4-year degree or equivalent technical study.

Certifications :

Industry certifications (A+, Network+, MCP, etc.)

Communication :

The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

Required / Desired Skills

Skill Required / Desired Amount of Experience

Industry certification (A+, Network+, MCP, etc) Required 4 Years

4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required 4 Years

Experienced in PC (desktop / laptop / thin client) support both desk side and remotely Required 4 Years

Windows 7 / 10 installation, patching, and troubleshooting Required 4 Years

Ability to troubleshoot issues with Microsoft 2019 Required 4 Years

Windows networking TCP / IP Configuration and troubleshooting Required 4 Years

Escalate issues to next level support and or management accordingly Required 4 Years

Ability to troubleshoot issues with Microsoft Edge and Google Chrome Required 4 Years

Demonstrated experience providing support with remote tools Required 4 Years

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software Required 4 Years

Troubleshoot desktop and network printers issues Required 4 Years

Experienced in Google Workspace products Required 4 Years

xperience in Apple device support (iPad, iPhone) Required 4 Years

Experience with hard drive encryption preference for Bitlocker and McAfee Required 4 Years

Ability to modify system registry Required 4 Years

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