Sr. Director of HR Operations and Employee Relations

Pay : $165000 per year - $200000 per year

Summary : The Sr. Director of HR Operations and Employee Relations at American Food & Vending is a strategic leader responsible for shaping and executing HR initiatives that foster a high-performance, compliant, and inclusive workplace. This role oversees employee and labor relations, HR policy development, compliance, unions, and organizational culture across a multi-state workforce. The Sr. Director partners closely with executive leadership to align HR strategies with business goals and ensure positive employee experience. This role requires full-time, on-site presence at the corporate headquarters located in Syracuse, NY.

Responsibilities :

• Lead the development and implementation of employee relations strategies that support a respectful, compliant, and engaging work environment.
• Serve as the primary advisor on complex employee relations issues, investigations, and conflict resolution.
• Ensure consistent application of policies and procedures across all business units.
• Collaborate with executive leadership to align HR initiatives with organizational objectives.
• Serve as the company liaison in negotiating contracts and managing relationships with multiple unions across various states, ensuring consistent and effective labor practices.
• Provide guidance and coaching to HR business partners and field HR teams.
• Lead change management efforts and support organizational development initiatives.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Oversee internal audits, policy updates, and training related to HR compliance.
• Manage risk mitigation strategies related to employment practices.
• Champion a culture of accountability, inclusion, and continuous improvement.
• Support performance management processes and employee engagement programs.
• Monitor workforce trends and recommend proactive solutions.
• Analyze HR metrics and employee feedback to inform decision-making.
• Prepare reports and dashboards for executive leadership.

Qualifications :

About Us :

American Food & Vending is one of the largest privately held dining and refreshment service providers in the United States. We infuse innovative solutions with unrivaled service and cutting-edge technology to enhance the guest experience and exceed expectations.

Headquartered in Syracuse, NY, we are a family-owned company that has provided exceptional vending and refreshment solutions for over 80 years, managing operations nationwide.

We serve diverse industries, including healthcare, business dining, education, and cultural institutions. Our comprehensive offerings encompass full-service vending and refreshment solutions, such as advanced micro markets, coffee services, pantry services, and water filtration and purification systems.

American Food & Vending is committed to offering diverse meal options comprising fresh and nutritious snacks, beverages, and meals, all backed by trained technicians and attendants who ensure round-the-clock support and maintenance services to fit our guests' preferences and lifestyles.

As a nationally recognized company, we are the proud recipient of NAMA’s (The Foundation of the National Automatic Merchandising Association) prestigious Operator of the Year Award. This esteemed recognition reflects our unwavering commitment to delivering exceptional service to our valued partners and guests.

We are dedicated to remaining at the forefront of industry trends and technologies, continuously striving to enhance our services and adapt to the evolving needs of our clients and customers.

American Food & Vending Offers :

American Food & Vending is an Equal Opportunity Employer.

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