Check-In Specialist (Mountain Standard)

Check-In Specialist (Mountain Standard)

Idaho

Support /

Full-Time 40+ hrs per week /

Remote

Porter is hiring Member Experience Specialists!

Who We Are

Porter is a Healthcare IT and Service Platform Startup combining the power of analytics with the power of care. Our dedicated team is committed to bringing transparency to healthcare driven by robust AI analytics, helping our members navigate the healthcare delivery system, securing the right support for each member's specific needs, and directing Porter's team of expert clinicians. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.

What You'll Do

We're seeking dedicated, detail-oriented Member Experience Specialist to join our care team. In this role, you will be responsible for managing and executing the day-of appointment check-in process for our providers and Practice Coordinators.

Key Responsibilities :

• Make approximately 20 check-in calls daily to members to confirm readiness and availability for scheduled appointments.
• Directly communicate with providers using Athena chat during the day-of appointment workflowthis includes sharing no-shows, cancellations, and real-time updates.
• Coordinate with Practice Coordinators to ensure visibility of appointment status and provider requests (e.g., encounter deletions or schedule adjustments).
• Monitor and respond to day-of appointment issues such as no-shows, cancellations, and member concerns.
• Responsible for insurance verification updates or add-on member appointments.
• Work collaboratively across tools like Athena and Salesforce (experience in either is a plus).

What You'll Need

Qualifications :

What We Offer