Gerente de Restaurante

General Description

The general manager directs the restaurant to ensure high customer-centric performance and an agile operation that promotes customer loyalty. Represents Campero as a local face of the brand. Responsible for the intricacies of running a successful Campero restaurant.

Responsibilities

• Establish objectives and goals for operations and oversee daily shift operations
• Pursues implementation of best practices in operation
• Models passion for service, establishing a dynamic interaction with restaurant customers and employees
• Addresses and resolves issues that arise in restaurant operation
• Involves in operational and technical training of employees
• Provides timely feedback on performance and ensures that the team is developing according to the plan, ensuring that the incoming staff meets the company policy
• Maintains food safety and quality standards
• Verifies customer satisfaction / Handles customer complaints, interact with guests to get feedback on product quality and service levels
• Organizes schedules, tracks employee hours and records payroll data
• Places orders from suppliers
• Manages losses and profits
• Ensures that all cash withdrawals at the end of the day are completed correctly
• Coordinates the daily front and internal operations of the restaurant
• Controls operational costs and identifies ways for operational efficiency
• Coordinates recruitment, selection, and onboarding to maintain a complete team in the restaurant
• Maintains general sanitation, health, cleanliness, and safety standards for food preparation areas, kitchen services, dishware, and utensils
• Follows and complies with all safety rules, policies, and procedures

Expected Behaviors